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AI steps

The AI category in the STEPS palette contains Run AI Task—invoke a workspace AI task from inside a flow.

Live URL: live.chatmaven.ai/workspaces/flows

Run AI Task​

Run a workspace AI Task defined under AI Tasks in the workspace sidebar.

  1. Ensure the AI task exists under Workspaces → AI Tasks and is configured on the agent.
  2. Add Run AI Task from STEPS under AI.
  3. Click the node and select the AI task from the dropdown.
  4. Map inputs and outputs as shown in the right panel (flow variables to task fields and back).
  5. Save the step, then Save the flow.

How it works:

When the flow reaches this step, ChatMaven runs the selected AI task with the mapped inputs. Output variables are available to later steps such as Message, Condition, or Assign To.

Tips:

  • Ensure the agent has AI Tasks configured before relying on this step in production.
  • Use Condition after the task if you branch on AI output variables.
  • Pair with Add Note to log AI outcomes for agents without exposing raw model output to the contact.

Suggested use cases​

  • Summarize the conversation before assignment.
  • Classify intent from the last user message and route with Condition.
  • Generate a draft reply variable for an agent handoff (internal use).

FAQ​

Does Run AI Task work on all channels?​

Yes, when the flow scope includes the channel where the conversation runs. Scope agent and channels in the flow header as usual.

Where do I create AI tasks?​

Under Workspaces → AI Tasks in the workspace sidebar.