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ChatMaven AI – FAQ Document

💡 General​

What is ChatMaven AI and how does it work?​

ChatMaven is an easy-to-use platform that lets you create smart AI agents without coding. These agents live on your website and can answer questions, collect leads, boost sales, or connect visitors to a human agent.

Who is ChatMaven for?​

  • Small and medium businesses (SMBs)
  • E-commerce stores
  • SaaS companies
  • Agencies
  • Customer support teams
  • Sales teams

Do I need any technical skills?​

No. ChatMaven is fully no-code. Just sign up, verify your email, create your first AI Agent in a few clicks and you're live.

⚙️ Setup & Installation​

How do I install ChatMaven on my website?​

  1. Log into your ChatMaven dashboard
  2. Copy the unique AI Agent snippet from the Deploy tab
  3. Paste it into your website's HTML, before the closing </body> tag
  4. For platforms like Shopify, WordPress, or Wix, we provide easy step-by-step guides.

Can I use it on multiple websites?​

Yes. You can create and install different AI Agents on multiple sites, depending on your plan.

Can I connect ChatMaven with other tools?​

Yes. ChatMaven integrates with CRMs, email tools, and more via the "Integrations" tab.

🎓 Training & Customization​

How do I teach the AI Agent what to say?​

Go to the Knowledge Base tab to:

  • Manually add Q&A pairs
  • Upload documents (PDF, DOCX, TXT, etc.)
  • Add URLs to extract content from your site

Can I customize how my AI Agent looks?​

Absolutely. You can:

  • Match your brand colors
  • Upload a custom avatar or logo
  • Change the chat bubble appearance

Can I assign different agents to different pages?​

Yes! Customize AI Agents by page or product to deliver tailored user experiences.

🧑‍💬 Live Chat with Humans​

What makes ChatMaven's live chat different?​

It comes built-in! When the AI Agent can't resolve an issue, a human can step in seamlessly.

How do I enable live chat?​

Go to the Live Chat tab and toggle it on. You can also set business hours.

Can I assign chats to my team?​

Yes. Invite team members in the Team tab and assign chats manually or automatically.

🎯 Lead Generation​

How does ChatMaven help me capture leads?​

AI Agents can:

  • Ask for names, emails, and other contact details
  • Qualify leads with custom questions
  • Sync data to your CRM or inbox

Can I create a pre-chat form?​

Yes. Use the Lead Capture settings to build forms before a chat begins.

🔐 Privacy & Data​

Is ChatMaven secure?​

Yes. We follow strict data privacy standards and are fully GDPR-compliant.

Where is the data stored?​

All data is encrypted and securely stored on cloud servers.

Can I delete user data?​

Yes. You can permanently delete chat data through the chat history section.

💳 Billing & Plans​

What plans are available?​

ChatMaven offers Free, Pro, and Business plans—with more AI Agents, integrations, and features at each tier.

How do I upgrade or cancel?​

Manage everything from the Billing section in your dashboard.

🛠️ Troubleshooting​

Why isn't the AI Agent showing on my site?​

Check the following:

  • Code snippet is correctly placed
  • The AI Agent status is set to "Live" in your dashboard

Why is the AI Agent giving wrong answers?​

Try retraining it by:

  • Updating Q&A entries
  • Re-uploading documents or URLs

How do I contact support?​

Click the "Help" button in your dashboard or email us at support@chatmaven.ai.

🧩 Extra Features​

Do you offer templates?​

Yes! We have pre-made AI Agent templates for:

  • E-commerce
  • Lead generation
  • Scheduling
  • Recruitment
  • ...and more.

Is there a ChatMaven community?​

We're building one! Stay tuned for updates.

Can I use ChatMaven for internal workflows or teams?​

Yes. AI Agents can be customized for employee support, onboarding, and internal Q&A.

Does ChatMaven support multi-language AI Agents?​

Yes, your AI Agents can understand and respond in multiple languages.

🙌 Final Note​

Thanks for choosing ChatMaven.ai, we're excited to help you engage your customers, grow your business, and save time with powerful no-code AI Agents.